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Creating a welcome guide for your customers

I've found that our customers, even those that have been with us for years, need to see information several times before committing it to memory. We often get the same frequently asked questions from our flower subscription members, so this year I created a downloadable guide that holds key information.


Also, I don't know about you, but I like to know what to expect. Keeping your customers in the loop cannot be understated. Always go above and beyond in the communication department.


Here are the links the templates in this lesson. Feel free to use this as template for your own guides!


Original template:



Vail Family Farm Template:





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